Services

Specialty Claims Services offer a complete service to deliver comprehensive support to Personal Accident, Travel and Medical insurers. We provide a proven and efficient outsource for claims management.

Experience and expertise are the cornerstones of an efficient service. Validating a claim, an initial part of the process, relies on the experience of the claim handler. Specialty recognise that this is a skilled decision-making process, which draws on many years of experience to make the right decision first time, every time, in order to manage both customer and insurer expectations. Profitability in a book of insurance business is dependent on procedures in the claim management process, in order to deliver sound decision-making and optimised financial results.

We also believe that as your outsource solution, your customers see us as an extension of you. Our policy is to be fair, polite, courteous, helpful and responsive at all times. In addition to this we pride ourselves on excellent record keeping and claims data provision.

Our dedicated teams of experienced claim handlers work under service level agreements, resulting in our team procedures reflecting your requirements and policies. We appreciate that contracts of insurance vary as do our clients’ requirements, therefore we offer a bespoke service to meet your exact needs and to deliver tailor-made solutions.

Our experience

Our experience of claim management includes:

• Travel claims under a wide range of travel and leisure policies
• Dental claims including a fully staffed advice hotline for out of hours emergency dental care
• Personal accident claims
• Healthcare claim management services
• Third party claim recovery services