• For 24 hour assistance worldwide contact:
  • 5-11 Lavington Street, London SE1 0NZ
  • T +44 (0) 207 902 7405
  • F +44 (0) 207 928 4748
  • For assistance in the USA contact:
  • T +1 215 489 3785
  • F +1 215 489 8525
  • For assistance in Africa contact:
  • T +27 10 209 8300
  • F +27 10 209 8405
  • For assistance in the Asia Pacific contact:
  • T +662 645 3932
  • F +662 645 3732
  • News updated 17:27 GMT
  • ISO 9000 Quality Management accreditation

  • Specialty Assist Limited wins the Adams and Associates International account

UKAS

ISO9001:2000 Registered Company

Services

The primary function of Specialty Assist is to manage the inpatient and outpatient care of ill or injured patients anywhere in the world. Our Medical Director and experienced medical co-ordinators ensure that appropriate advice and care is given at each step of the path to recovery.

The scope of Specialty Assist varies enormously and is governed by the needs of our clients. We recognise that in an overseas environment, accident, illness or medical problems become traumatic experiences. Our services include 24 hour multi-lingual telephone assistance, to coordinate and liaise with patients, their families, doctors, nurses and specialists across the world no matter what the time or language spoken locally.

Our multi-lingual staff are on hand 24 hours a day to help and advise patients on any medical problem. We will if required assist in locating the nearest medical facility as well as being available to offer advice and support. Our team ensures that no matter what the problem is we will act swiftly, professionally and sympathetically.

Our Medical Director reviews all serious cases and liaises with the treating medical professionals to agree the most appropriate medical management. Our assistance team coordinates the care and plans the logistics to ensure that patientís needs are well cared for. We manage administration and keep accurate records.

Our services are coordinated under our proven internal systems and procedures to deliver best practice.

Specialty Assist also coordinates repatriation of mortal remains utilising the services of specialist organisations to handle the legislative and practical requirements. Our skilled and caring team are sympathetic to the needs of the bereaved family and relatives to provide the support required during this difficult time.

Please refer to our case study section to see for yourself the scope of just a few cases where we demonstrate;

  • Our service in practice
  • The steps we take to ensure the patient is well cared for
  • How our insurers needs are met
  • How we managed these cases.

In some instances after a patient has left hospital and is well enough to travel, or requires medical attention to be continued elsewhere, they may then require repatriation. Specialty Repatriation Services Limited is a wholly owned Specialty Group company and is dedicated to manage this element of patient care.

Click here to see how Specialty Repatriation Services can ensure your clients are in the best of hands.

Similarly, click here to see read case studies of potential scenarios.

Specialty Assist Limited is authorised and regulated by the Financial Services Authority