• For 24 hour assistance worldwide contact:
  • 5-11 Lavington Street, London SE1 0NZ
  • T +44 (0) 207 902 7405
  • F +44 (0) 207 928 4748
  • For assistance in the USA contact:
  • T +1 215 489 3785
  • F +1 215 489 8525
  • For assistance in Africa contact:
  • T +27 10 209 8300
  • F +27 10 209 8405
  • For assistance in the Asia Pacific contact:
  • T +662 645 3932
  • F +662 645 3732
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Case Studies

  • Private case of Martin Vaux

    Scenario:Despite taking out travel insurance, our client failed to disclose a pre-existing medical condition, so that when he became seriously ill he found he was on his own. Fortunately Specialty Assist was there to help.

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  • Simple & Straightforward

    Scenario:Many times during the year Specialty are required to provide simple assistance functions. An insured is admitted overnight with a minor illness and they need their medical expenses authorised so they can be discharged and get on with their travel plans-simple and straight forward.

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  • Claims Expectation

    Scenario:A lady on holiday in Spain went to the beach for the afternoon to soak up some sun, during the day she decided that she would like to take a dip in the sea, but did not want her watch and jewellery on as they would get wet.

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  • Claim Recovery

    Scenario:A husband and wife were hospitalised following a severe road traffic accident.

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  • Social and Domestic Nightmare

    Scenario:Specialty Assist had a 77 year old client who had travelled out to New England in the USA to visit family. Her visit was uncomplicated and she confidently boarded her return flight from Boston to the UK.

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  • Trauma in Cyprus

    Scenario:Our client was a Mozambican national working in Cyprus as part of the Mine Action Division for a security firm clearing landmines.  He had the misfortune of stepping on a mine which resulted in his left foot being traumatically amputated.

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  • Skiing Conundrum

    Scenario:A regular feature of the skiing season is broken bones, ruptured and strained ligaments which usually require immobilisation via plaster, brace or bandage. When dealing with lower limb injuries it is important when at altitude to ensure that the limb has elevation and extension, both for comfort and to reduce the risk of swelling and/or deep vein thrombosis.

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  • Hours to Live

    Scenario:One area of cover on many travel policies is curtailment. In the event that a close relative becomes ill or die whilst the policy holder is traveling abroad the policy will cover emergency return travel arrangements to the UK.

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  • Asian Dilemma

    Scenario:A corporate travel insurance scheme for an aviation company based in Singapore contracts with Specialty Limited to provide medical case management and repatriation services.

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  • Incident at Sea

    Scenario:A Pakistani registered merchant vessel was steaming South following its collection for a consignment of gas at the port of Karachi. The vessel was off the coast of Goa on the West Coast of India when a seaman was sent to the bowels of one of the holding tanks to carry out some routine checks. Unbeknown to all, one of the gas canisters in the holding area was leaking. It was only as the seaman was three quarters of his way back up the ladder exiting the holding area that the inhaled gas took effect rendering the seaman unconscious.

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